Component

Asset - Advanced Options

Issue / Request

Link Equip Types to Asset Types.

Resolution

Updated the module option settings, set Asset Type as a parent of Equip Type.

Ref. No.

S-62363

Component

Asset List > Create Multiple Assets

Issue / Request

Add a row multiplier in the Create Multiple Assets tab.

Resolution

Added a "multiply" field in the form which defaults to 1. If increased to e.g. 3, then each location will be added thrice on the import grid.

Ref. No.

M-62623

Component

Cleaning Target Scores (FRB)

Issue / Request

Change the Audit Target % calculation to always base the Target % to the overall risk level of the functional area and not just the rooms added to the audit.

Resolution

The FRB Audit Target % will now be based on 100% of the active rooms in the functional area regardless if they are added to the audit or not.

Ref. No.

M-62580

Component

Functional Area - Blended Risk (FRB)

Issue / Request

We need to update all of the Cleaning reports (and dashboards) to use the target % saved in the audit instead of calculating the risk based on the current FA risk. We also need to include the audit risk level in the date-range report grouping.

Resolution

Added an 'Apply FRB' filter on all the Cleaning Dashboards and Reports which changes the grouping of the report based on the functional area risk level. For more details, check the FRB Target Score document.

Ref. No.

M-62581

Component

Cleaning Scores Report / Cleaning Scores By Risk / Cleaning Scores By Organisation

Issue / Request

Add colouring on the Star Rating column and allow users to specify the colour for each of the available rating.

Resolution

Added a new section on the Table Maintenance view for 'Star Rating Colour'. Users can assign a colour per star rating and this will be displayed on the following reports: Cleaning Scores, Cleaning Scores By Risk, and Cleaning Scores By Organisation.

Ref. No.

M-63160

Component

Cleaning Scores Report By Risk Report

Issue / Request

Adjust the sizing on the report so it will fit at least 5 responsible groups in a single page.

Resolution

Adjusted the spacing on the report to fit 5 responsible groups in a single A4 page.

Ref. No.

S-62793

Component

Monitoring Audit Group List

Issue / Request

Display historical audits on the Audit Group List view even when all the rooms have been moved to another location.

Resolution

Improved the query used by the Audit Group List view to return the historical audits for areas that no longer have rooms.

Ref. No.

S-62704

Component

Report Gallery / Cleaning

Issue / Request

The 'Email' option on the gallery is not sending the correct results on the Cleaning report.

Resolution

The issue was due to the dates being converted to US format. Fixed the format on the gallery's email option.

Ref. No.

S-63154

Component

Report Gallery / Cleaning Archived

Issue / Request

The Cleaning Scores By Risk Report doesn't return any data when ran from 01/03/2023 onwards.

Resolution

Fixed the Cleaning Scores By Risk and Audit Score Sheet Report on the Cleaning Archived folder. Hid the rest of the archived reports as they no longer work on the old-standards' audits.

Ref. No.

S-62858

Component

Company and Contacts

Issue / Request

The user accidentally deleted a Company record.

Resolution

Added validation on the Company record delete process. If the Company record has already been linked to a Contract or Asset record, then the delete process will be cancelled and the user can only deactivate the record.

Ref. No.

S-62363

Component

Document Management

Issue / Request

Allow users to drag and drop files on the Document - Upload Form.

Resolution

Improved the Document Management / Associated Documents form user interface which allows the user to drag and drop the files to the form.

Ref. No.

M-62639

Component

Automated Report Triggers

Issue / Request

Client request: Display the name of the user who placed the ticket on hold on the email notification.

Resolution

Added an @EVENT_BY email placeholder which can be used on the following triggers: Ticket Created, Ticket On-Hold, and/or Ticket Closed. The value will be converted by the automated email process to the name of the person who created the ticket, placed the ticket on-hold, and/or closed the ticket.

Ref. No.

M-62592

Component

Physical Locations

Issue / Request

The location hazard is not saving on the correct location.

Resolution

Fixed the location hazard save process.

Ref. No.

M-62722

Component

Location Export

Issue / Request

Display the number of rooms that make up the blended risk on the report.

Resolution

Added the Risk Details column on the report which displays the number of rooms and their risk. E.g.:

WARD X | FR2 Blended | FR2=6, FR3=4

Ref. No.

M-62843

Component

Staff Details

Issue / Request

The user is unable to save the staff location.

Resolution

The issue is caused by the logged in user's location profile constraints. The system is failing to find the correct details on save. Resolved the issue by fixing the save sequence.

Ref. No.

S-63221

Component

Survey Answers / Survey Template / Survey Information / Mobile Survey

Issue / Request

We need to find a mechanism that allows Survey users to generate multiple 'actions'/tickets from their surveys as currently the system is limiting them to the number of Resp Grp columns we add in to the grid.

Resolution

Added an Enable Grid config on the Survey Answers' entry type. When the config is ticked, this will give the user a grid editor so they can add multiple answers on a single cell.

Ref. No.

M-62354

Component

Task List

Issue / Request

Can we add an identifier in the Ticket List view to say if there's a document uploaded/linked to a ticket.

Resolution

Added a new column ("Docs") in the Ticket List grid which shows the number of documents uploaded or linked to a ticket.

Ref. No.

M-61661

Component

Task Feedback

Issue / Request

Client request: "When put on hold, the ticket remains on the tablet, could this be automatically removed from the user."

Resolution

Added a Remove Ticket Allocation config on the Task Advanced Options / Event Codes tab. When ticked, this will automatically remove the ticket allocation when the event code is selected via Mobile Tasking or Task Manual Feedback.

Ref. No.

M-62591

Component

Task Feedback

Issue / Request

Contractor report flag in manual feedback.

Resolution

Exposed the Received Contractor Report flag on the Task Manual Feedback view. Note, the field visibility is controlled by the Task Type fields.

Ref. No.

M-62841

Component

Task Schedule Dashboard

Issue / Request

The dashboard is showing 'Compliant' even though the ticket was cancelled.

Resolution

Amended the query used by the dashboard to exclude the cancelled tickets when calculating the status. If the most recent scheduled ticket is cancelled, then 'Overdue' will display on the dashboard.

Ref. No.

M-62640

Component

Task Management

Issue / Request

Client request: Would need some sort of Cut off with requests to roll on to next day after the Porters finish time of 19:00

Resolution

The client wants to define a different cut off time for the 'Portering' tasks. Therefore, we have added a module on Table Maintenance / Business Hours configuration so admins can specify the cut off times for the Task Management, Portering, and Cleaning tickets which will be used on the SLA calculation.

Ref. No.

M-62593

Component

Task Schedule List

Issue / Request

The Task Schedule List view is not returning any data when the "Display Frequency..." box is ticked.

Resolution

The issue was triggered by the Weekend filter. Fixed the query used by the list view, applied the correct filter values for the Weekend field and also added the Holiday field.

Ref. No.

M-62662

Component

Task Create Schedules

Issue / Request

Add 2 new combo forms into the schedule frequency tables to control if the schedule should generate tickets on weekends and bank holidays. These 2 fields should include options to include/exclude or only. A mechansim will be required to find bank holidays based on a "country" field in the options table

Resolution

- Converted the 'Exclude Weekend' check flag to a 'Weekend' select field with the following options: Exclude, Include, and Only.

- Added a 'Holiday' field with the same select field options.

- Adjusted the schedule projection calculation process.

Ref. No.

M-62593

Component

Mobile Tasking

Issue / Request

The photos didn't get copied across on the asset survey remedial tickets.

Resolution

Added a new config on the Task Advanced Options / Survey Link for enabling photos on the survey grid. If the Enable Photos config is enabled, a photo icon will be displayed on each row of the survey grid on the Helpdesk, Task Manual Feedback, or Tasking Mobile. The photos or documents added on each row will be copied across on the remedial ticket.

Ref. No.

S-62641

Component

Mobile Tasking

Issue / Request

Allow users to scan QR codes when creating tickets from the mobile application.

Resolution

- Added Physical Location and Physical Location - Rooms on the Advanced Options / QR Code Fields panel so users can activate which fields they want to include on the QR code data.

- Implemented the QR code scanner on the Mobile Tasking / Create Ticket form.
NOTE: For the QR Code scan to work, you must activate the Location ID / Room ID fields in the Advanced Options view.

Ref. No.

M-62852