What's New > Change Log 2025.1

Main Application:

Other Apps:

NEW: Stock Management Module

In this release, we have added a new Stock Management module. From an asset lifecycle perspective, this module allows users to see what parts of an asset have been replaced, and when. Thus, providing a truer account of the costs involved in certain tasks.

Users can track where stock is which will allow departments to see the value held at each storage location. And as a stock management module, it enables departments to track their inventory and users to issue or reserve items for certain jobs. This then helps the reordering process resulting in departments only ordering what is needed. This itemised way of billing and ordering provides a detailed audit trail to help better manage costs and resources.

The new module will have the following components / functionality:

- Stock Details View - for viewing/creating a stock item record.

- Stock List View - for querying stock item records and allowing users to perform the following actions to multiple stock items:

▪Check current stock levels of item

▪Issue a stock item from the store to a ticket

▪Register receipt of a stock item

▪Return a stock item from the ticket and back to the store

▪Transfer stock items to another store

- Issue or Return Stock via Task Helpdesk / Cost tab

- Issue or Return Stock via Mobile Tasking - there's a new tab in the Ticket Details page which will allow users to search or scan stock items and issue the stock to a ticket as well as return unused stock item back to the store.

- A new Stock Item Level Status Report which displays the number of available stock and uses the RAG colours to identify which stock is below minimum (red), near minimum (amber), and above minimum (green).

NEW: Recently released 2025 version of the new Cleaning Standards

We are pleased to inform you that this version of the system will also be compliant with the new 2025 version of the cleaning standards, recently released.

Ten new elements will be added to your database to keep the system compliant with the auditing section of the document.

Please note, if you have existing elements from ID 51 and above, these will get bumped up to make room for the new cleaning standard elements.

Asset Management

	Component	Asset Lookup
	Issue / Request	Expand the Asset Lookup, add more filters to the lookup e.g. Location, Equip Subtype, etc.
	Resolution	Improved the Asset Lookup which now displays the Asset Location, Equip. Type, and Equip. Subtype in the results grid. We have also added the Location and Equip. Subtype in the filters form.
	Ref. No.	M-60564

	Component	Asset Details
	Issue / Request	Add the "Audit Log" tab in the Asset Details view.
	Resolution	Added the "Audit Log" tab in the Asset Details view which will display all the data changes made to an asset record.
	Ref. No.	M-61155

	Component	Asset Details
	Issue / Request	Enable the "Service Now" feature for the SFG20 schedules.
	Resolution	Enabled the "Service Now" feature on SFG20 schedules. Users can now load an asset record in the Asset Details view and select an SFG20 frequency from the 'Schedules' tab and tap the "Service Now" button to generate a ticket on the spot.
	Ref. No.	M-60893

	Component	Asset Details
	Issue / Request	The asset survey didn't get created when he used the "Service Now" button from the Asset Details view.
	Resolution	Improved the process used by the Asset Details - Service Now feature, the process now checks for the "Elemet ID" defined in the selected schedule frequency and generates the Asset survey/s for the new ticket record.
	Ref. No.	S-60953

	Component	Asset Details
	Issue / Request	Asset Lifecycle - Create the Asset Dashboard, display charts grouped by asset type, equip type, subtype, and a total sum of the acquisition cost.
	Resolution	Created the new Asset Dashboard which contains the following tabs: •Tickets tab - Displays the number of tickets created, outstanding tickets, and closed tickets for each Asset Type, Equip. Type, and/or Equip. Subtype. •Acquisition tab - Displays the total number of assets per Asset Type, Equip. Type, and/or Equip. Subtype and the total purchase price for the assets. •Status tab - Displays the total number of assets with the active, missing, and/or faulty status per Asset Type, Equip. Type, and/or Equip. Subtype.
	Ref. No.	M-61158

	Component	Asset Details
	Issue / Request	Asset Lifecycle - Add a "Lifespan" field in the Asset table so we can calculate the asset life & estimated disposal date.
	Resolution	Added a "Lifespan (Months)" in the Asset Details / Financial / Purchase tab. This value will be added to the asset "Purchase Date" which will automatically calculate the "Planned Disposal Date" on the asset record.
	Ref. No.	M-61156

Cleaning

	Component	Cleaning Action Required Report
	Issue / Request	Client Request: "...Please could someone look at the cosmetic side of the Action Required Reports"
	Resolution	Applied the following changes to the report: - Standardized the font-size on the report (the font-size is set so the table still fits in A4) - Added a black border to separate the audit groups - Configured the report to hide/show the Approved Date, Name, and Signature lines at the bottom of the report based on the "Show Client Signature" parameter - Configured the report to hide/show the Contractor, Supervisor, and Client columns based on the "Show Client Signature" parameter - Added extra spacing on the report but still maintains the A4 page size
	Ref. No.	M-60323

	Component	Cleaning Scores Report
	Issue / Request	Client has reported that the "Nursing" % is not showing the correct value from the "Cleaning Scores Breakdown Report".
	Resolution	Amended the query used by the report to display the responsible group scores based on the assigned groups when the audit was carried out.
	Ref. No.	S-60978

Company Management

	Component	Company List & Dashboard
	Issue / Request	Create a Company (Contractor) Dashboard which shows each of the Document Type status (based on the Document's expiry date) per company record.
	Resolution	Converted the "Company List" view to "Company List & Dashboard". We have added the "Document Dashboard" tab in the view to display the number of documents, grouped by document type, for each of the company record/s in the system.
	Ref. No.	M-60992

	Component	Contract List & Dashboard
	Issue / Request	Look at how we can streamline the contract renewal
	Resolution	We have added a "Renew Contract" button on the "Results" tab so users can multi-select and renew multiple contracts.
	Ref. No.	M-60884

	Component	Contract List & Dashboard
	Issue / Request	Using the Schedule Dashboard as a template, create a 'contracts dashboard'
	Resolution	Converted the "Contract List" view to "Contract List & Dashboard". We have added the "Dashboard" tab in the view which displays each of the contracts per schedule/ticket location.
	Ref. No.	M-60890

Maintenance

	Component	Automated Report Triggers
	Issue / Request	Amend the "Document Expiry" trigger to allow for a "Document Type" filter and list all the documents in one email instead of sending an email per document.
	Resolution	Improved the Document Expiry automated report trigger by adding a "Document Type" filter (e.g. Certificates, Policy, etc.) in the trigger. We've also accumulated all the expired documents in a single email instead of creating 1 email per expired doc to avoid spamming the email recipient.
	Ref. No.	M-60946

	Component	Automated Report Triggers
	Issue / Request	Add an "Event Code" filter in the "Task Management: Ticket On-Hold" trigger.
	Resolution	Improved the "Ticket On-Hold" and "Ticket Closed" automated report triggers and enabled the "Event Code" optional filter on the trigger to limit the trigger to a certain code e.g. On-Hold - Awaiting Parts, etc.
	Ref. No.	M-61150

	Component	Automated Report Triggers
	Issue / Request	The 'Star Rating' in the automated email's subject/body doesn't match the star rating on the report for blended areas.
	Resolution	Amended the automated email process to use the same query as the Audit Group List which implements the cleaning standards' way of calculating the star rating % for blended areas wherein if the 'high risk' rooms didn't reach the 'high risk' target, then the area as whole cannot achieve a 5-star rating.
	Ref. No.	S-61247

	Component	Automated Report Triggers
	Issue / Request	Include an 'automated trigger' that will list all contracts that are due with the time frame set by the user
	Resolution	Created a new "Contract Expiry" automated trigger, when configured, this will send an automated email to the staff group before the contract expires in X days/weeks/months.
	Ref. No.	M-60884

	Component	Advanced Options > Room Extra Fields Tab Physical Location - Rooms > Extra Details Tab
	Issue / Request	Add the extra fields in the Room view for the Tasking module to capture refurbish data.
	Resolution	Enabled the dynamic fields (text field, number field, notes field, date field, etc) on the room data. The dynamic fields can be created via Maintenance > Advanced Options > Room Extra Fields. The fields will then appear in the Physical Location - Rooms > Extra Details tab.
	Ref. No.	M-60565

Staff

	Component	Staff Details
	Issue / Request	Client: "I am trying to search for an email contact, but the page doesn't seem to be moving to access the second page"
	Resolution	Fixed the Staff Lookup paging parameters. Clicking the page buttons from the bottom toolbar should now move the results.
	Ref. No.	M-61175

	Component	Application Theme
	Issue / Request	Implement a high contrast theme that can be swapped to and saved into the browser settings.
	Resolution	We've created a high-contrast theme for the users of the main application. The theme can be swapped from "Default" to "High Contrast" from the bottom-left toolbar and saved in the browser settings.
	Ref. No.	M-60889

Task Management

	Component	Task Helpdesk
	Issue / Request	Display the Survey Allocation in the Task Helpdesk > Assets tab
	Resolution	Added an "Allocated To" column on the Assets tab to easily identify which users the asset elements are allocated to.
	Ref. No.	M-61186

	Component	Task Templates
	Issue / Request	SFG20 - Make the "Priority" and "H&S ID" fields editable.
	Resolution	Enabled the "Priority" and "H&D ID" fields in the SFG20 Schedule Frequency tab so users can overwrite the default values.
	Ref. No.	M-60889

Mobile Application

	Component	Mobile Cleaning
	Issue / Request	User has reported that they carried out an audit via mobile and the automated report came through with no score.
	Resolution	The report had no score because the user tried to complete an 'expired' audit that was downloaded on the device the previous week. We have added a validation check on the mobile device to stop the user from completing 'expired' audits whilst offline.
	Ref. No.	S-60886

	Component	Mobile Cleaning
	Issue / Request	Client Request: I need to format to dynamic type to increase the text size on my ipad.Is there a way you can alter the app settings so that I can use dynamic type please
	Resolution	Improved the application styling to inherit the font-size from the device settings for the default components.
	Ref. No.	S-61153

Portal Application

	Component	fmfirst® Cloud Portal / Menu
	Issue / Request	Add a module menu on the portal application to separate the module pages.
	Resolution	Improved the Portal app's landing page which now displays the fmfirst module cogs for Cleaning, Portering, Survey, and Task Management.
	Ref. No.	M-60427

	Component	fmfirst® Cloud Portal / Task Management / Helpdesk
	Issue / Request	Unable to load data from the Task Type lookup.
	Resolution	Fixed the lookup default parameters to load all the non-scheduled / portal helpdesk Task Type options in the lookup grid.
	Ref. No.	M-60652

	Component	fmfirst® Cloud Portal / Cleaning / Result Failures List
	Issue / Request	Allow portal users to view the fmfirst-cleaning failure items in a list and add the ability for users to perform/confirm the corrective actions.
	Resolution	Created a new Cleaning page in the portal application which displays the failed elements from an audit (similar to the main app's Monitoring Result Failures view).
	Ref. No.	M-60428