Change Log 2024.1

Component

Automated Report Triggers

Issue / Request

Users have reported that they have not received the automated reports after completing audits.

Resolution

Investigated the issue and found that this is caused by having more than 1 report type in the same trigger e.g. Cleanliness Rating - All Groups and Cleanliness Rating- Cleaning Group. Fixed the issue by amending the mail-queue validation process to allow for more than 1 report type to be added to the trigger.

Reported By

CORNWALL PARTNERSHIP NHS FOUNDATION TRUST

Ref. No.

S-58441

Component

Automated Report Triggers

Issue / Request

Client Support Request: "We are not receiving any email after completing and signing off the efficacy audits. We would like to receive the Survey audit report and the efficacy audit report attached in the email; Is that possible?"

Resolution

Same issue as S-58441. Fixed the mail-queue validation process to allow for more than 1 report type to be added to the trigger e.g. (Survey Audit Report & Survey Audit Report By Score).

Reported By

Gloucestershire Health and Care NHS Foundation Trust

Ref. No.

S-57915

Component

Document Management

Issue / Request

From Document Management, after saving a document, the buttons 'Delete' and 'Download' are disabled. The document can be downloaded from Document Search Engine, but not from here.

Resolution

Fixed the issue, both the "Delete" and "Download" buttons are now activated after saving a new document and also fixed the download process in the Document Management view.

Reported By

ASCKEY Data Services

Ref. No.

M-58433

Component

Document Management

Issue / Request

Remove the document tree in the Document Management view and improve the Document Search Engine view and add more filters to the view.

Resolution

Removed the document tree in the Document Management view as it doesn't really serve any purpose having it in the view and is taking a long time to load. The users will still see the document links via the "Links" grid.

Reported By

ASCKEY Data Services

Ref. No.

M-58451

Component

Physical Location

Issue / Request

Create a new view for Space Utilisation based on the design document O:\Our Docs 2324\Sales and Marketing\Product Information\Cloud\Location Space Utilisation.docx

Resolution

Created a new Tab called "Space Utilisation" within the Physical Locations view which will display all the space utilisation data and categories allocated to a specific location selected from the location tree.

Reported By

ASCKEY Data Services

Ref. No.

M-57611

Component

Scheduled Tasks

Issue / Request

Implement a scheduling mechanism so reports can be requested at either specific time intervals (e.g. monthly) or when an event is triggered (e.g. 30 days before contractor documentation expires or when an element has failed in a room 5 times in a row).

Resolution

Added a new trigger "Cleaning: Timed Audit Report" which allow users to set a specific time interval which can send the report every "x" days/weeks/months/years. For example, if you added a "timed audit" trigger for the Performance Monitoring Report and set the interval to 30 days, the system will send an email every 30 days filtered by Signed Off From: (Today - 30 days) and Signed Off To: Today

Reported By

ASCKEY Data Services

Ref. No.

M-58450

Component

Scheduled Tasks

Issue / Request

The values on the calendar do not match the amount of records displayed when you select a single day.

Resolution

Fixed issue with displaying calendar records where the amount of tickets counted on the calendar was inconsistent with the amount of records Listed for the selected calendar day.

Reported By

ASCKEY Data Services

Ref. No.

M-58436

Component

Table Maintenance > Cleaning > Monitoring Type

Issue / Request

The user is unable to add a new monitoring type.

Resolution

Investigated and found the issue was being caused by the "Remedial Template ID" which is unavailable to clients with no access to the Task Management (TM) module. We fixed the issue by hiding the field in the edit form if the logged in user belongs to the client with no access to the TM module.

Reported By

CORNWALL PARTNERSHIP NHS FOUNDATION TRUST

Ref. No.

M-58182

Component

Company List

Issue / Request

Create a new view for the "Company List" following the standard list view UI design with the Filter form & Results grid.

Resolution

Created the "Company List" view and added the Filter Form with the available "Company" fields and the Results grid similar to all the current list views in the system.

Reported By

ASCKEY Data Services

Ref. No.

M-58155

Component

Company & Contacts

Issue / Request

Add a "Contracts" tab in the Company & Contacts view.

Resolution

Added a "Contracts" grid in the Company & Contacts view where users can see the contract details e.g. Contract Id, Description, Start Date, Active, etc.

Reported By

ASCKEY Data Services

Ref. No.

M-57646

Component

Contract Details / Contract List

Issue / Request

Allow reminders to be assigned to contracts to be used as a contract renewal reminder.

Resolution

Added a "Set System Reminder" button next to the Renewal Date in the Contract Details view to allow users to add a diary/email reminder when a contract is about to expire. We've added the same 'action' in the Contract List view to allow users to add reminders to multiple contracts.

Reported By

ASCKEY Data Services

Ref. No.

M-57648

Component

Contract Lookup

Issue / Request

Add a "Contractor" filter in the "Contract" lookup.

Resolution

Improved the Contractor Lookup UI. The lookup now consists of 2 grids, the "Contractor" grid and the "Contract" grid. The user will need to select a "Contractor" first then this will load all their available contracts in the other grid.

Reported By

ASCKEY Data Services

Ref. No.

M-58377

Component

Staff Details

Issue / Request

Client Request: "For a future release, in the Staff Details module, could you please add another free-text box to the Details tab and call it Notes?"

Resolution

Added a "Notes" field in the Staff Details > Other Details tab and moved the staff groups/skills grid to a new tab.

Reported By

Royal United Hospitals Bath NHS Foundation Trust

Ref. No.

M-57864

Component

Staff Details

Issue / Request

The "Access Rights" tab in the Staff Details view doesn't load any data.

Resolution

Applied a fix in the "Access Rights" tab in the Staff Details view. The security tokens should display on the grid when the staff record is loaded to the view.

Reported By

ASCKEY Data Services

Ref. No.

M-58171

Component

Functional Area Trend

Issue / Request

Add a "Room Type - Colour" line chart in the Functional Area Trend Dashboard view.

Each of the National Colours should display as a line in the chart and display the overall monthly score.

The results will also need to be displayed in a grid.

Resolution

Moved the Filters Form into a separate tab. These filters also apply to the new National Colour Codes tab. The user can query and view scoring based on colour codes. The information is present in both chart and grid.

Reported By

ASCKEY Data Services

Ref. No.

M-57747

Component

Monitoring - Audit Group List

Issue / Request

Add new columns in the Audit Group List view for "Clinical Attendance" and "Sign Off - Names".

Resolution

Added new columns in the Audit Group List view to display the audit "Clinical Attendance" and "Sign Off - Names".

Reported By

Royal United Hospitals Bath NHS Foundation Trust

Ref. No.

M-58301

Component

Monitoring - Audit Group List / Staff Details

Issue / Request

Allow for cleaning audits to be assigned to Staff Groups.

Resolution

Allowed users to create a staff group per module e.g. (Cleaning, Survey, and/or Task management) and each staff can be assigned to a group. Configured the audit validation and allowed users to assign an audit or schedule to a staff group. This means when a user who belongs to a group logs in via mobile, they will see all the audits assigned to their group. The user can claim a group by selecting it from the list.

Reported By

University Hospitals Leicester NHS Trust

Ref. No.

M-58303

Component

Monitoring - Create Multiple Audits

Issue / Request

Add a "Last Signed Off Date" column in the CMA view.

Resolution

Added a "Last Signed Off" column in the CMA - Functional Areas tab and also renamed the "Last Audited" column to "Created/Planned Date".

Reported By

Countess of Chester Hospital NHS Foundation Trust

Ref. No.

M-58304

Component

Monitoring - Result Failures

Issue / Request

Add a risk level filter in the result failures view.

Resolution

Added a "Risk Level" filter in the "Room/Element/Failure Details" form and applied the filter to the query.

Reported By

Serco - Great Western Hospitals NHS Foundation Trust

Ref. No.

M-57865

Component

Monitoring - Create Multiple Audits

Issue / Request

Client Support Request: "When trying to reallocate the audit to a different auditor ID, the system is unable to move all data...".

Resolution

Fixed the audit re-allocation process and saved rooms in batches to prevent the time-out issue. Improved the 'actions' in the Audit Group List and the Results List views.

Reported By

Serco - University Hospital Southampton NHS Foundation Trust

Ref. No.

S-58380

Component

Survey Answers

Issue / Request

Allow users to link a remedial task template against a survey answer record.

Resolution

Added the "Remedial Template" column in the Survey Answers grid which allows the user to link a Task Management - Remedial Template if the selected answer is a trigger.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-58601

Component

Survey Information

Issue / Request

Allow users to delete a row from the survey scorecard if it is an "Add Row Item" type.

Resolution

Added a "Delete Row" button in the Survey Grid which will only be visible if the Scorecard type is set to "Add Row Item".

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-58537

Component

Survey Information

Issue / Request

Client Support Request: The Survey record gets deleted when the user deletes a scorecard record.

Resolution

Investigated the issue and found that the scorecard delete process deletes the survey record because the client-side request is sending the survey ID instead of the scorecard ID. Fixed the survey scorecard delete process to only delete the selected scorecard and not the entire survey record.

Reported By

University Hospitals Leicester NHS Trust

Ref. No.

S-58405

Component

Survey List

Issue / Request

Add a separate column for the "Next Due Date" on the Create Multiple Survey view (based on the Template's interval frequency)

Resolution

Added a "Next Due Date" column in the Create Multiple Survey view which displays the next due date based on the Last Survey Date plus the Templates' interval frequency.

Reported By

University Hospitals of Derby and Burton NHS Foundation Trust

Ref. No.

M-57670

Component

Survey List

Issue / Request

Amend text boxes to wrap the text. Currently text stays all on one line and users are unable to scroll across, therefore wrapped text boxes will help users to see all the text easily on the screen.

Resolution

Fixed the survey grid's display and amended the stylesheet to wrap longer text values in the grid cell.

Reported By

ASCKEY Data Services

Ref. No.

M-57811

Component

Survey List

Issue / Request

Add a separate column for the "Next Due Date" on the Create Multiple Survey view (based on the Template's interval frequency)

Resolution

Added a "Next Due Date" column in the Create Multiple Survey view which displays the next due date based on the Last Survey Date plus the Templates' interval frequency.

Reported By

University Hospitals of Derby and Burton NHS Foundation Trust

Ref. No.

M-57670

Component

Survey Template

Issue / Request

Generate a QR code for the public survey URL.

Resolution

Added a "View QR Code" and "Download QR Code" button on the Survey Template view which is only visible when the selected template is a "public" template.

Reported By

Countess of Chester Hospital NHS Foundation Trust

Ref. No.

M-58305

Component

Asset Details / Asset List

Issue / Request

Add a QR Code tab in the Asset Details view.

Resolution

Created a QR Code tab in the Asset Details view which displays a QR Code image and extra information configured via Maintenance > Advanced Options > QR Code Fields. Also created a QR Code Export report which the users can download via the Asset Details view or for multiple QR Codes, download via the Asset List view.

Reported By

ASCKEY Data Services

Ref. No.

M-58306

Component

Mobile - Tasking

Issue / Request

Concatenate the Schedule Frequencies' preferred day in the generated tickets' short description.

Resolution

Instead of concatenating the preferred day to the short description, we have instead added a "Planned Day" in the Task Advanced Options / Mobile tab. If the column is activated, then it will get displayed in the Mobile - Ticket List.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-58603

Component

Mobile - Tasking

Issue / Request

Add "Planned Date" in the Tasking - Mobile Column Configuration field list.

Resolution

Added a "Planned Date" in the Task Advanced Options / Mobile tab. If the column is activated, then it will get displayed in the Mobile - Ticket List.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-58603

Component

Mobile - Tasking

Issue / Request

The columns don't get rendered when the ticket is downloaded from the Ticket List page. The user has to navigate out of the page and back again for the columns to appear.

Resolution

Fixed the column rendering issue in the Ticket List page, we have increased the column configuration priority in the download process.

Reported By

ASCKEY Data Services

Ref. No.

M-58440

Component

Mobile - Tasking

Issue / Request

Duplicate row issue in the health & safety checklist.

Resolution

Fixed the H&S ticket survey download process and render function.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-58603

Component

Mobile - Tasking

Issue / Request

Emergency Light assets there but no options on each asset to confirm Yes/No?

Resolution

Investigated the issue and it looks like the "Download All" is timing out when there are a large number of tickets with Assessment / H&S / Asset survey. Talked to the client and agreed that the "Download All" button will only download the ticket header information. The rest of the ticket data will get downloaded when the user selects the ticket from the list.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

S-58381

Component

Mobile - Tasking

Issue / Request

Fix the wrapping issue in the Mobile - Ticket List grid..

Resolution

Fixed the display in the Mobile - Ticket List so the rows expand/wrap correctly if the text exceeds the column width.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-58403

Component

Task Allocation View

Issue / Request

Change the Task Allocation View - "Ticket <=" filter field's default value.

Resolution

Created a new system parameter; "Allocation - Default Ticket Counter Filter" which is set to "30" but can be changed to a higher or lower number. The parameter value will then be used in the Task Allocation view "Ticket Count" <= filter as a default value.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-58633

Component

Task Create Schedules

Issue / Request

In the 'task create schedule' view can we utilise the FR ratings?

They need to be able to filter the location lists by FR ratings as all their templates are going to be FR related.

Resolution

Added a Risk Level filter in the "Filters" tab which is applied in the query used to return the Asset / Location list.

Reported By

The Hillingdon Hospitals NHS Foundation Trust

Ref. No.

M-57652

Component

Task Feedback

Issue / Request

Allow Contractor tickets to be actioned from the Task Manual Feedback view.

Resolution

Amended the Task Manual Feedback view and allowed users to load a contractor ticket in the view and create/amend Work-in-Progress events in the ticket.

Reported By

ASCKEY Data Services

Ref. No.

M-57673

Component

Ticket Report

Issue / Request

Update the Ticket Report to display the new fields that we've added in 2023.3.

Resolution

Updated the "Ticket Report" to display the missing ticket fields in the report e.g. "Reported By Email", "Task Type - Log Off Question", etc.

Reported By

ASCKEY Data Services

Ref. No.

M-58037

Component

Task Ticket List

Issue / Request

Add a "Total Booked Time", "Total Divert Time", and "Total Travel Time" on the Ticket List view.

Resolution

Amended the query used by the Ticket List view and added the "Total Booked Time", "Total Divert Time", and "Total Travel Time" based on the summed values in the ticket events.

Reported By

ASCKEY Data Services

Ref. No.

M-58599

Component

Task Ticket List / Task Allocation View

Issue / Request

Output the asset's equip type and subtype values in the Ticket List View and the Task Allocation View.

Resolution

Amended the query used by the Ticket List & Task Allocation view and displayed the asset's equip type & subtype in the Results grid.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-58606

Component

Task Ticket List

Issue / Request

Re-purpose the "Action > Re-allocate Ticket > Remove Other Allocation" field and allow the user to remove ALL allocations on the ticket without re-allocating it to another user.

Resolution

Improved the Ticket Allocation process and allowed the users to tick the "Remove Other Allocation" flag without re-allocating the ticket to another user or contract.

Reported By

ASCKEY Data Services

Ref. No.

M-58439

Component

Task Schedule Process

Issue / Request

Client Support Request: "I can’t see the march ppm’s . Can you please call me and advise."

Resolution

Investigated and found the issue; the schedule doesn't have a location value because it is already allocated to an asset record which is already assigned to a location. The ticket creation process however, doesn't recognise the asset location and errors on invalid ticket location. Improved the schedule ticket creation process to check if the asset is allocated to the schedule, get the location from the asset record and assign it to the ticket.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

S-58595

Component

Task Template List

Issue / Request

Allow frequencies to be loaded from the Task Template List view and add some actions in the results grid.

Resolution

Added a "Display Frequencies" filter in the Template List view and added the following actions in the Results grid: Activate/Deactivate, Set Priority, Set Category/Subcategory, Set H&S ID, Set Assessment ID, Set Element ID, Set Questionnaire ID, Set Estimated Time, Set Classification, and Include/Exclude Weekend.

Note, some of the actions are only available if the "Display Frequencies" filter is ticked from the Filter Form.

Reported By

ASCKEY Data Services

Ref. No.

M-58522

Component

Staff Task Dashboard

Issue / Request

Implement the last drill-down on the Staff Task Dashboard (from Staff Booked Time Days to Task Ticket List)

Resolution

Added ability to drill down Staff Task Dashboard and view related staff Events on selected day.

Added a drill down to staff Events records to drill down to Task Helpdesk.

Reported By

ASCKEY Data Services

Ref. No.

M-57672