Change Log 2023.3

Component

Security Control

Issue / Request

Convert the Security Control's Access Rights tab to a UX panel so we can add it in other views like the Staff Details and Company & Contacts view.

Resolution

Extracted the "Access Rights" component from the Security Control view and created it as a shared-component so we can add it as a tab in the Staff Details, Company, and Security Control views.

Reported By

ASCKEY Data Services

Ref. No.

M-57047

Component

Scheduled Tasks - Calendar (Task Management)

Issue / Request

Display the planned tickets in the Calendar view.

Resolution

Amended the Task Management - Calendar query to return all the schedule projections as well as the planned tickets that were created by the task schedule process.

Reported By

Countess of Chester Hospital NHS Foundation Trust

Ref. No.

M-56975

Component

Physical Location - Rooms

Issue / Request

Client reported the following issue:

"I created a few rooms today (from existing room type list) and they didn’t pull in the elements."

Resolution

Fixed the error in the room type element process and added more error handling.

Reported By

Royal United Hospitals Bath NHS Foundation Trust

Ref. No.

S-57314

Component

Contract Details

Issue / Request

Update the Contract Details view; Add extra fields to collect more contract information, add the Asset Links tab to display the list of assets assigned to a contract, add the Ticket History tab to display all the tickets that were generated and allocated to a contract, etc.

Resolution

Updated the Contract Details view. The view should have the following fields & components:

Details Form: Contract ID, Code, Description, Active, Contractor ID, Type, Category, Start Date, Period, Renewal Date, Est. Yearly Cost, Est. Total Cost, Order No., External Ref Code, Notes

Asset Links tab, Ticket History tab, Audit Log tab, and the Documents tab.

Reported By

ASCKEY Data Services

Ref. No.

M-56885

Component

Contract List

Issue / Request

Create a new "Contract List" view using the standard Filter Form & Results Grid layout.

Resolution

Created a new view called the “Contract List” which displays all the contract records in the system. This follows the standard list view design; the view has a Filter form and a Results grid.

Reported By

ASCKEY Data Services

Ref. No.

M-56886

Component

Company and Contacts

Issue / Request

Allow contractors to login to the Ward Helpdesk portal.

Resolution

Added the “Access Rights” tab in the Company & Contacts view which will get enabled when the “Contractor” flag is checked from the Details form. The admin can provide a login to the contractor by filling in the “Login Name” details from the “Access Rights” tab and giving them the security permission to perform actions in the Ward Helpdesk / Portal application.

Reported By

ASCKEY Data Services

Ref. No.

M-57037

Component

Responsible Group - Monthly Scores Report

Issue / Request

Client has requested an "overall star rating" for each month on the report.

Resolution

Added a “Show Overall Score” and “Show Overall Star Rating” parameters in the report.

When the “Show Overall Score” is checked, this will display an overall score column at the end of the report table.

When the “Show Overall Star Rating” is checked, this will display a star rating column at the end of the report table.

Reported By

University Hospitals Bristol and Weston NHS Foundation Trust

Ref. No.

M-56587

Component

Performance Monitoring Report

Issue / Request

The report is displaying the wrong overall star rating on a one functional area.

Resolution

Investigated the issue and found that this is caused by a functional area risk level change. The client loaded 6 months of data for the same area. On the first 3 months the area was assigned a lower risk e.g., FR4 then it was changed to FR2. This has caused confusion in the overall star rating calculation.

We have fixed the issue by getting the current risk level on the functional area instead of the risk stored in the audit. This means the overall score in the report will always use the current risk level of the area whilst the monthly scores will use the risk level of the area when the audit was created.

Reported By

Royal United Hospitals Bath NHS Foundation Trust

Ref. No.

S-56904

Component

Monitoring Elements List - Element Export

Issue / Request

Client has requested for the following data export:

All elements alongside which Responsible Groups we’ve allocated to it

Table Maintenance / Maintenance / Corrective Actions

Table Maintenance / Maintenance / Failure Reasons

Resolution

We had similar export requests from other clients; therefore, we have decided to create a "Monitoring Element Export" report which lists all the current elements as well as all the responsible groups, failure reasons, and corrective actions that are allocated to each of the elements.

The report can be downloaded from the Monitoring Elements List view.

Reported By

Royal United Hospitals Bath NHS Foundation Trust

Ref. No.

S-56585

Component

Monitoring - Result Failures

Issue / Request

Client reported the following:

"I am having terrible trouble getting a list of areas/rooms which fail for hand basins and limescale."

Resolution

Added new filters in the Monitoring Result Failures view: Audit Group ID, Responsible Group, and Failure Reason.

Reported By

University Hospitals Bristol and Weston NHS Foundation Trust

Ref. No.

S-56601

Component

Monitoring - Audit Group List

Issue / Request

The Audit Group List doesn't show the correct star rating for a blended risk area - e.g. Group ID 2154 is showing as 5 Stars in the view but 4 Stars in the Cleanliness Rating Report

Resolution

Amended the query used by the Audit Group List view to calculate the blended area's overall risk levels' star rating percentage.

Reported By

The Hillingdon Hospitals NHS Foundation Trust

Ref. No.

M-57312

Component

Monitoring - Audit Group List

Issue / Request

Display the Schedule ID in the Audit Group List

Resolution

Retrieved the Schedule ID from the Audit Group table and displayed the value in the results grid.

Note: We only started capturing the Schedule ID in the Audit Group in May 2023 which means any audits created before this point will not have the value populated in the grid.

Reported By

ASCKEY Data Services

Ref. No.

M-57505

Component

Cleaning Scores Report By Risk Report

Issue / Request

Would it be please possible to change on settings for Cleaning Scores Report by Risk, that when we run report it sorts out the report by risk categories in order.

Resolution

Updated the report sorters to sort by the following values: Risk Level and Location.

Reported By

University Hospitals of Derby and Burton NHS Foundation Trust

Ref. No.

M-56598

Component

Cleaning Scores Report By Risk Report

Issue / Request

Is it possible to add a column or 2 to the report so it shows this data?

eg. Scheduled : X     Completed : X         Audits Closed off : X         Audits Missed : X

Resolution

Amended the report, which now has the following columns:

Total Audits: The number of audits created.

Checked Audits: The number of completed audits.

Not Done: The number of audits marked as “Not Done”.

Pass Count: The number of audits that achieved the target pass %.

Amber Count: The number of audits that is just below the pass % and above or equal to the amber %.

Fail Count: The number of audits that scored below the Amber %.

Reported By

University Hospitals Leicester NHS Trust

Ref. No.

M-57040

Component

Cleaning Schedules

Issue / Request

The client has reactivated 3 old weekly schedules in the system where "Next Due Date" is set to year 2020. This has caused the schedule process to run for a long time as it created a weekly audit for the 3 schedules starting year 2020.

Resolution

To avoid the issue from happening again, we have displayed a prompt on schedule activation to warn the clients that the next due date is older than 2 months from the current date.

Reported By

Serco - University Hospital Southampton NHS Foundation Trust

Ref. No.

S-56535

Component

Automated Report Triggers

Issue / Request

Allow automated triggers to be sent based on the audit's monitoring type.

Resolution

Added a “Filter Field” and a “Filter Value” component in the Automated Report Triggers view.

The available trigger filters are:

For Cleaning: Monitoring Type.

For Survey: Grid Template.

For Task Management: Task Type.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-57045

Component

Survey Template

Issue / Request

Create another scorecard type that allows users to add grid items via mobile & survey information view.

Resolution

Created a new scorecard type called “Add Row Items”. For this type, the admin can specify the columns in the scorecard & the cell editor.

When a survey is created using a template with the above scorecard, the users can add as many rows as they want via the Survey Information view and the mobile application.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-57266

Component

Survey Information

Issue / Request

On survey creation, the number of scorecards created doesn't match the number of scorecards specified in the form.

Resolution

Improved the survey scorecard creation process, added extra validations & error handling in the process.

Reported By

ASCKEY Data Services

Ref. No.

M-57199

Component

Efficacy Audit Report

Issue / Request

The client has requested for an Efficacy Audit Report similar to the sample given with the new cleaning standards documentation.

Resolution

Created a new report called the “Efficacy Audit Report” which mimics the sample document given with the cleaning standards.

The report shows a table with the 1-0 scores per row in a survey as well as a collection of efficacy grid charts.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-56894

Component

Ward Helpdesk / Portal

Issue / Request

Add a new option in the Action button menu and allow Contractors to add an On-Hold or Closed event in the ticket by populating the following fields:  Event Code, Closed Date & Time,  Notes

Resolution

Added a new "Add Event" option in the Ticket List's "Action" button menu. On click, this will open a simplified "Event" form that will allow Contractors to add an On-Hold or Closed event in the ticket with just the event code, notes, and closed date/time.

Reported By

ASCKEY Data Services

Ref. No.

M-57054

Component

Ward Helpdesk / Portal

Issue / Request

Allow for task management tickets to be allocated to a contract.

Resolution

Added an "Allocate Contract" lookup field in the Helpdesk view and the Task Ticket List - Re-allocate form. The lookup will list all the active contracts created via the "Contract Details" view.

Reported By

ASCKEY Data Services

Ref. No.

M-57029

Component

Ward Helpdesk / Portal

Issue / Request

Allow Contractors to assign a fault to an existing ticket and create one or more follow-up tickets using the default template set in the company record.

Resolution

Added a "Remedial Template" field in the Company view to allow admins to allocate a remedial ticket template for faults inserted to the original ticket via the Ward Helpdesk / Portal application.

Reported By

ASCKEY Data Services

Ref. No.

M-57057

Component

Ward Helpdesk / Portal

Issue / Request

Allow Contractors to upload documents against a ticket.

Resolution

Created a "Documents" panel and added the panel as a tab in the "Add Event" window to allow Contractors to upload documents when adding an On-hold or Closed event.

Reported By

ASCKEY Data Services

Ref. No.

M-57055

Component

Ward Helpdesk / Portal

Issue / Request

Add a View Previous Ticket button to show Contractors the selected ticket's history.

Resolution

Added a "View Previous Ticket" button on the Task Ticket List's Action button menu. On click, this will query the database for the most recent "Closed" ticket that match the current ticket's Task Type, Location, Room, Organisation, and Asset.

Reported By

ASCKEY Data Services

Ref. No.

M-57058

Component

Ward Helpdesk / Portal

Issue / Request

Auto-select the location when an asset is selected in the Ward helpdesk view.

Resolution

Amended the "asset selection" process, when an asset is selected from the lookup, this will query the "location" store and auto-select the asset location from the view. NOTE: The auto-select will only work if the asset location tier (e.g. Functional Area) is the same tier as the location data from the store.

Reported By

ASCKEY Data Services

Ref. No.

M-57502

Component

Task Schedules

Issue / Request

Allow users to allocate a fixed number of assets to a schedule frequency.

Resolution

Added 2 new editors in the “Task Schedule – Frequencies” tab for “Asset Count Type” and “Asset Count”.

User can select “Number” or “Percentage” from the “Asset Count Type” combo-field and specify a value in the “Asset Count” field.

E.g. If the user selected “Percentage” as a type and input a value of 50 in the count field, then this will translate to collect 50% of the assets in the schedule search criteria.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-57104

Component

Task Schedules

Issue / Request

Allow users to switch between schedules & frequencies in the Schedule List view and add actions in the view.

Resolution

Added a “Display frequencies” checkbox filter in the Task Schedule List view.

When the box is unchecked, then this will display the schedules in the grid where users can multiselect & perform actions like Activate/Deactivate, Change Location, Change Organisation, Change Asset, etc.

When the box is checked, then this will display the schedule frequencies in the grid where users can multiselect & perform actions like Activate/Deactivate, Set Next Due Date, Set Preferred Day, etc.

Reported By

ASCKEY Data Services

Ref. No.

M-57209

Component

Task Helpdesk

Issue / Request

Add some form of indication of a failure in the asset list from the survey.

Resolution

Added a "Trigger Values" column in the "Task Helpdesk - Asset" grid which lists the number of selected trigger answers in the Element questions. If the value is greater than 0, the whole row text colour will change to red.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-57357

Component

Task Dashboard

Issue / Request

Dashboards need checking and fixing - Drilldown not working.

Resolution

Improved the queries used by the Task Dashboard as well as its drilldown functionality.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-57356

Component

Task Allocation View

Issue / Request

Add Template ID filter to the Task allocation view.

Resolution

Added a Template ID filter in the Task Allocation view and amended the queries used by the view to apply the template filter if populated.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-57361

Component

Task Advanced Options

Issue / Request

Add flag to Task types to select which task types the mobile device can use to create jobs.

Resolution

Added a “Mobile” flag in the “Task Advanced Options - Task Type” tab. The “Mobile” flag can be activated on the non-scheduled task types to allow admins to control which types are available in the Create Ticket form via the mobile application.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-57360

Component

Task Management - Module Task

Issue / Request

The ticket didn't generate for Ticket ID 698 even though the remedial template is configured against the task type and the 'trigger' is checked in the survey answer.

Resolution

The ticket creation process had a validation error on the “Reported By” field. The field value was empty because it is run by another application therefore, we need to auto populate this with the Staff Id of the user who selected the answer from the ticket survey link.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-57275

Component

Task Management - Module Task

Issue / Request

Improve the remedial ticket information collection from the PPM/survey against the asset.

Resolution

Improved the remedial ticket creation from the survey link to output the whole row in the ticket details which includes the response column & the comments column values.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-57359

Component

Asset Details

Issue / Request

Add the "Service Now" feature in the Asset Details view.

Resolution

Added a “Schedules” tab in the Asset Details view which also has the “Service Now” button.

The “Schedules” tab will list all the available frequencies from the schedule that is assigned to an asset. The user can select a frequency from the grid and generate a ticket using the details in the schedule frequency. The user will also be given an option to either update the next due date of the frequency or keep the current due date value.

Reported By

ASCKEY Data Services

Ref. No.

M-57210

Component

Mobile Core

Issue / Request

The user was unable to login to the mobile application due to an incorrect time on the device.

Resolution

We initially struggled to figure out what caused the login issue as the message on the screen does not reflect the error in the background. Therefore, for support purposes, we improved the login process and made sure that the correct message is displayed on the screen.

Reported By

West Suffolk NHS Foundation Trust

Ref. No.

S-56845

Component

Mobile Tasking

Issue / Request

The Health & Safety survey is showing duplicate rows.

Resolution

Fixed the Health & Safety survey display and made sure that the rows have been filtered correctly from the store.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-56971

Component

Mobile Tasking

Issue / Request

Implement the "Auto Download" feature in Mobile Tasking.

Resolution

Displayed the “auto download” configuration in the “Mobile Device List - Tasking” panel. The config will be enabled by default, which means the current mobile download process will stay the same for the Task Management (TM) users. However, when the config is disabled, this will breakdown the TM download into batches. Initially, the process will only download the main ticket information & the rest of the ticket details e.g., events, documents, survey links will be downloaded later when the ticket is selected from the list.

Reported By

ASCKEY Data Services

Ref. No.

M-57103

Component

Mobile Tasking

Issue / Request

"Download days" on mobile isn't saving correctly from both the main menu screen & the module screen.

Resolution

Fixed the issue to allow users to set the download days per module and the setting will be retained even after they close and re-open the mobile application.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-57274

Component

Mobile Tasking

Issue / Request

Allow mobile users to login to a ticket after disagreeing to a Health & Safety check providing the user gives a mitigation statement.

Resolution

Amended the ticket login process, when the user selects an auto-fail value from the survey link (e.g. selected “Disagree” on a Health & Safety check), then the application will allow them to continue logging in to the ticket IF they provide a mitigation statement. Otherwise, they will get navigated back to the Ticket List and their login event will be converted to an Audit Log event.

Reported By

ASCKEY Data Services

Ref. No.

M-57405

Component

Mobile Survey

Issue / Request

Client reported the following:

"When we take photos and then we press ‘use the photo’ we cannot go back into it to view it or remove it."

Resolution

Added a “View Photos” button in the survey menu (as a sibling to the scorecard buttons). When clicked, this will open a pop-up window listing all the photos taken against the survey. The user will then have the option to remove or view the photos in this list.

Reported By

University Hospitals Bristol and Weston NHS Foundation Trust

Ref. No.

S-56604

Component

Mobile Survey

Issue / Request

Client reported the following:

"I am trying to input data onto X survey but the information I am inputting is disappearing"

Resolution

The user navigated to another scorecard without pressing the "Save" button from the bottom toolbar hence the values didn't get saved in the device storage. To prevent this from happening again, we have made improvements i.e. the survey scorecard will get saved automatically when the user navigates to another scorecard/grid.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

S-57043

Component

Mobile Survey

Issue / Request

Client reported the following:

"I completed the following Efficacy audit today but am unable to download the report"

Resolution

The survey that the user reported was committed but with no values in the grid. We have investigated the issue and found out that this is caused by a failed upload process i.e., upload was interrupted due to lack of network connectivity, etc.

To stop the system from committing an empty survey, we have improved the survey mobile upload process to validate each scorecard via the server-side before the survey is committed. If the validation failed, then the survey would remain open.

Reported By

University Hospital Southampton NHS Foundation Trust

Ref. No.

S-57308

Component

Mobile Survey

Issue / Request

Client reported the following:

"I am trying to input data onto X survey but the information I am inputting is disappearing"

Resolution

The user navigated to another scorecard without pressing the "Save" button from the bottom toolbar hence the values didn't get saved in the device storage. To prevent this from happening again, we have made improvements i.e. the survey scorecard will get saved automatically when the user navigates to another scorecard/grid.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

S-57043

Component

Mobile Survey

Issue / Request

Client reported the following:

"The survey doubles or triples and when we are filling it in we still can’t sign it off. The only way out of this is to refresh the page and let the iPad send the audits, then download everything back again and then the survey comes back as one so we can re-do it again."

Resolution

Improved the survey mobile download process and made sure that all the stores are cleared each time the download button is pressed so there are no stale data in the storage.

Reported By

University Hospitals Bristol and Weston NHS Foundation Trust

Ref. No.

S-57509

Component

Mobile Cleaning

Issue / Request

The "Location Selection" lookup comes out blank for clients with "room" tier via the Cleaning Mobile - Adhoc function.

Resolution

The issue only occur if there is a room tier specified in the system parameters view. Fixed the query used by the Location Selection lookup in Cleaning mobile to load the functional area tier as default.

Reported By

ASCKEY Data Services

Ref. No.

M-56995

Component

Mobile Cleaning

Issue / Request

On the app for the user, they can see the date the audit was created but not how long they have to do it. So on there screen that lists the audits they need to do is it possible to enter a complete by date?

Resolution

We have added a “DR” column in the Location list that displays the Red, Amber, Green colour which is controlled by the number of days remaining until the next audit (calculated based on the Audit Date & the FR’s “Days Between Monitoring” value). This is the same RAG colour displayed in the Create Multiple Audits view, where “Red” indicates that the audit is overdue and green means there’s still plenty of time to complete the audit.

Reported By

University Hospitals Leicester NHS Trust

Ref. No.

M-57041