Change Log 2024.2

Component

Area Monthly Scores Report

Issue / Request

Client wants to start using the area monthly scores more for wider comparisons. Is there an option like there is in the 13 week report to remove the block and level tiers

Resolution

Added a "Tier" filter in the report to allow users to select the grouping on the report based on the Location/Organisation tiers.

Reported By

Gloucestershire Health and Care NHS Foundation Trust

Ref. No.

M-59478

Component

Cleaning Scores Report By Risk Report

Issue / Request

Would it be possible to add the star rating as a column, for each audit?

Resolution

Added a "Rating" column on the Cleaning Scores Report, Cleaning Scores By Organisation Report, and Cleaning Scores By Risk Report.

Reported By

Gloucestershire Hospitals Subsidiary Company Limited

Ref. No.

M-59477

Component

Cleaning Structure Risk Scores Report

Issue / Request

"Is there a way to retrieved from your database this info rather than having to add everything up..."

The client provided a sample which includes a score & star rating grouped by site, risk level, and signed off month-year.

Resolution

Created a new report called "Cleaning Structure Risk Scores Report" which displays the score & star rating grouped by structure, risk level, and month-year. Note, the user is allowed to select any location/organisation structure to group by e.g. (Site / Building / Level / Area or Organisation / Directorate).

Reported By

University Hospitals Bristol and Weston NHS Foundation Trust

Ref. No.

M-59038

Component

Thirteen Week Report View

Issue / Request

Rolling Quarterly Summary Report doesn't download the report properly and I get the error from reporting services.

Resolution

Fixed the error in the report download process in the view to only apply the filters that are relevant to the selected report.

Reported By

ASCKEY Data Services

Ref. No.

M-59287

Component

Cleaning Action Required Report

Issue / Request

Report change requests:

1. Somewhere in the top part of page 1 information before the fails are itemised, please give the report its title (Cleaning Action Required Report) and publish the location with score % and star rating.

2. In the Contractor column there's a faint "Sign Here". Could you add below it "Date" so that each row can be initialled and dated. Currently, if any sheets are returned late, we have no certainty of when each rectification was completed so my colleague just enters the due date which removes the relevance of reporting.

3. Could the Contractor column be replicated to the right of it, calling it Supervisor (so there's the option for a supervisor / manager to sign off / date individual rows) The Cleaners initial the Contractor rows.

4. Could you add a signature section to the last page for an overall sign-off by one person? Something like "Approved as Complete by" with two lines, one for printing name and one for signature. This will hopefully make it easier for our colleague who can't make out some Supervisors' handwriting so she keeps entering the sign-offs as one particular staff).

Resolution

Applied the following changes to the report:

1. Added a row parent-group and exposed the Audit Group ID, Location Path, Score %, and Star Rating.

2. Changed the "Sign Here" text to "Sign & Date Here".

3. Added a Supervisor column.

4. Added a line at the bottom for users to input the following details: Approved Date, Approved By (Name), and Signature.

Reported By

Royal United Hospitals Bath NHS Foundation Trust

Ref. No.

M-59482

Component

Audit Group List

Issue / Request

Change the "Total Rooms / Total Completed" column to "Rooms / Created / Completed"

Resolution

Removed the "Total Rooms / Total Completed" column and added 4 new columns in the Results grid:

FA Rooms - Total number of active functional area rooms

Created - Total number of room audits created

Completed - Total number of completed room audits.

Not Done - Total number of room audits marked as "Not Done".

Reported By

Sussex Partnership NHS Foundation Trust

Ref. No.

M-59475

Component

Audit Group List

Issue / Request

Display the "Available" and "Achieved" scores in the results list.

Resolution

Added an "Available" and "Achieved" columns in the Results grid.

Available - Total number of elements in the audit (excluding elements marked as "Not Present")

Achieved - Total number of elements that passed.

Reported By

ASCKEY Data Services

Ref. No.

M-59485

Component

Monitoring Elements

Issue / Request

Deleting an item produces a webservice error.

Resolution

Fixed the delete element process. Users can only delete an element if it is not yet used in an audit.

Reported By

ASCKEY Data Services

Ref. No.

M-59285

Component

Mobile Cleaning

Issue / Request

Mobile users are unable to see audits on their devices.

Resolution

The issue was caused by the blended-risk calculation on the query used by the audit download process. We fixed the issue by optimising the query and excluding the inactive rooms from the blended-risk calculation.

Reported By

University Hospitals Leicester NHS Trust

Ref. No.

S-58889

Component

Mobile Cleaning

Issue / Request

"...audits have a large number of elements missing from rooms which has affected the individual scores"

Resolution

Added extra guard-logic around the mobile upload process. If the audit has already been 'auto-expired' by the system (as configured in the Risk Level), then the upload process should skip the audit to prevent users from overwriting audits that have already been signed off.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

S-59649

Component

Company and Contacts

Issue / Request

Move the tabs from the "Contract Details" to the "Company & Contacts View > Contracts tab" and remove the "Contract Details" view from the menu.

Resolution

Merged the tabs from the "Contract Details" view to the "Company & Contacts" view. The contract related tabs are only activated when the "Contractor" type is activated against the company record. The main "Contract Details" view has been deactivated.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-59487

Component

Organisation

Issue / Request

Deleting an organisation produces a webservice error.

Resolution

Fixed the organisation delete process, users are allowed to delete the organisation record/s that are not yet used or linked to another record.

Reported By

ASCKEY Data Services

Ref. No.

M-59290

Component

Physical Location - Rooms

Issue / Request

"...an audit is showing a percentage of 103%..."

Resolution

The issue was triggered by an audit assigned to an inactive room. The user managed to deactivate a room with an outstanding audit record against it. We fixed the issue by applying a validation on the room deactivation process - if there is at least 1 outstanding audit against the room, then the user will need to complete the audit first (e.g. mark the audit as "Not Done - Created In Error) before they can deactivate the room.

Reported By

CORNWALL PARTNERSHIP NHS FOUNDATION TRUST

Ref. No.

S-58884

Component

Physical Location - Rooms

Issue / Request

"I am trying to move a room from inactive to active but even though the box is ticked on room view, on room list view it still states active as no and is highlighted in blue text."

Resolution

The room is showing as inactive because the room previously belonged to an inactive functional area, therefore the "location active" flag is unchecked. Fixed the room update process. If the room was moved to another location, then the process should update the room data's location path, tier, and location active state.

Reported By

University Hospitals Leicester NHS Trust

Ref. No.

S-59435

Component

Physical Locations

Issue / Request

Unable to find inactive location/organisation from the lookups.

Resolution

Amended the lookup filter to display the inactive location/organisation if the lookup is launched from the Report Gallery, Report Views, or List views.

Reported By

University Hospitals Leicester NHS Trust

Ref. No.

S-59204

Component

Advanced Options

Issue / Request

1. Creating a room item --> When the item has been saved, it was expected to have the list of corrective actions and failure reasons displayed at the bottom, but nothing happens. A manual re-load of the item is needed in order to see them

2. Trying to delete an item generates a 405 error.

Resolution

1 - Improved the save process, load the child stores (e.g. corrective action store, failure reaosn store, etc) after a successful save.

2 -Fixed the delete process, if the record is not linked to another record in the database and the user has the correct security permissions, then the user can delete the room type/room item record.

Reported By

ASCKEY Data Services

Ref. No.

M-59289

Component

Security Control

Issue / Request

The combobox on the right panel for Access Groups/Views tab, doesnt filter the results for the available views.

Resolution

Fixed the Access Groups/Views tab and Access Rights tab list filters.

Reported By

ASCKEY Data Services

Ref. No.

M-59291

Component

Report Email Contact

Issue / Request

Users are able to add the same email address multiple times in the Report Email Contact view.

Resolution

Added a soft-validation check to warn the user if the email address already exists in the Staff / Email Address table.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

S-58791

Component

Staff Details

Issue / Request

Staff Details > Locations & Organisation Tabs

For any node at any level, if you expand/collapse/expand the node, the application gets stuck in a loop of loading masks trying to load and I have to close the view.

Resolution

Fixed the Location/Organisation structure re-load process, if the child-tier has already been loaded then the system doesn't need to fetch the data again on the item expand.

Reported By

ASCKEY Data Services

Ref. No.

M-59292

Component

Survey Information

Issue / Request

"We are getting two e-mails per efficacy audit..."

Resolution

Resolved the issue and made sure that the trigger is only fired once after commit.

Reported By

Gloucestershire Health and Care NHS Foundation Trust

Ref. No.

S-59618

Component

Survey List

Issue / Request

"Can I ask to add the possibility of delete from the survey list the survey audits that we don't need or the ones that the staff could create by error?"

Resolution

Added a "Delete" button on the Survey List - Action button menu. If the user has the correct security permission, they should be able to multiselect outstanding surveys from the list and delete the survey which requires a mitigation note.

Reported By

Gloucestershire Health and Care NHS Foundation Trust

Ref. No.

M-59483

Component

Create Multiple Surveys

Issue / Request

The list is no longer returning the list of rooms even after changing the "Tier" filter to "Room".

Resolution

Fixed the query used by the CMS view to return the list of rooms if the "Tier" filter is set to "Room".

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

S-59302

Component

Mobile Tasking

Issue / Request

The contractor is unable to sign in to tasking.

Resolution

The contractors were originally not allowed access to the mobile application as they can action their tickets via the Task Management Portal. However, for scenarios where the contractors are allocated in-house tickets and they need to complete the H&S checklist, Assessments, and/or Elements we have amended the mobile app login process to allow contractors to login to the mobile app if they have the correct security permissions and have registered a device token to the main application.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

S-59672

Component

Site Management

Issue / Request

Create a Site Performance report within tasking.

Resolution

Creation of a new report that counts the number of tickets for a given date range, grouped by template id, and also the total number of checks (assets) for those tickets in the group, as well as the split count of passed and failed items. Apart from date range, we will include filters for Scheduled(Yes/No), and Status of the task.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-58926

Component

Task Schedule Process

Issue / Request

The client has reported that they are missing some tickets for June 01, 2024.

The issue was caused by the "Exclude Weekend" flag in the template. The 01/06/2024 fall on a Saturday so the projection has set the planned date to the nearest weekday (Friday - 31/05). The schedule process then skipped the 31/05/2024 projection because the date is less than the frequencies' next due date.

Resolution

Resolved the issue by adding an extra rule in the "Exclude Weekend" planned date calculation - if the planned date landed on a weekend e.g. 01/06/2024 (Saturday) and the process nearest weekday (Friday - 31/05) is not on the same month as the original planned date, then allocate the planned date instead to Monday - June 03 so the new planned date will be on the same month as the original planned date.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

S-59362

Component

Task Allocation View

Issue / Request

"In the Task Allocation View if we filter by Task Type ID or Template ID alone, we can see Trades names on the righthand side for ‘Drag & Drop’ allocation.

However, if we filter by site alone, we lose the option to allocate to the Trades as they disappear from the righthand side view."

Resolution

Investigated & found the issue in the way we apply the location filter on the ticket & staff lists. Fixed and improved the query used by the ticket and staff list and made sure that both queries apply the location filter if selected by the user.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

S-59197

Component

Task Allocation View

Issue / Request

Auto-allocate all the asset survey to the first user allocated to the ticket.

Resolution

Improved the ticket allocation process. All the survey records (e.g. Assessment or Elements) are automatically allocated to the first person assigned to the ticket. This means if the ticket is allocated to a second person, the second user can only log off & off the ticket and will not see the Assessment / Element surveys associated to the ticket.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-59401

Component

Task Allocation View

Issue / Request

When double clicking on a staff with one or more tickets allocated, the view shows a tab with the tickets for that staff. After that if double click on a staff with no tickets, the tab dissapear but the grid below stayed greyed out with the previous staff data, shouldn't the data also clear?

Resolution

Amended the staff-selection process to clear the grid each time a staff is selected from the list before loading the tickets allocated to the staff.

Reported By

ASCKEY Data Services

Ref. No.

M-59293

Component

Task Schedule Dashboard

Issue / Request

Add the "Category" in the column description and order the columns by description.

Resolution

Amended the dashboard grid to include the frequency "category" in the column description.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-59489

Component

Staff Task Dasbboard

Issue / Request

Create a new chart that displays the selected user's booked time, travel time, and divert time.

Resolution

Added a "Total Time: Week" tab in the dashboard view which displays the Booked Time, Travel Time, Divert Time, and Ticket Count of the selected staff for the week starting from the date selected in the view.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-59402

Component

Task Analysis Dashboard

Issue / Request

After applying filters, the view doesn't take you to the first tab as it happens in Task Dashboard for example, leaving the user a bit confused as per if the filters have been applied or not.

Resolution

Improved the dashboard load process to navigate to the first chart tab after the data load process on Apply Filter.

Reported By

ASCKEY Data Services

Ref. No.

M-59294

Component

Task Manual Feedback

Issue / Request

The Health & Safety questions come up when trying to add events to a contractor ticket.

Resolution

This is by design as agreed in the beginning that the H&S checklist must be filled in before any work can be logged on the ticket. However, we acknowledge that this is not always the case for all the tickets in the system e.g. in-house tickets allocated to contractors. To resolve this, we added a flag in the task type to indicate if the H&S checklist is required for contractors. If the flag is checked, then the contractor must fill in the H&S checklist, otherwise skip the process and proceed with the ticket event login.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

S-59663

Component

Task Manual Feedback

Issue / Request

Add the "Documents" tab in the view to allow users to upload documents (e.g. Service Sheets, etc.) to Tickets whilst actioning them. Also add a new column in the Ticket List view to identify tickets with associated documents.

Resolution

Added the Documents tab in the Task Manual Feedback view. When The user uploads a service sheet document, the system will pop-up a message to ask whether the user wants to tick the "Received Contractor Report" flag  so the user can add their event and close the ticket all in one view.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-59115

Component

Task Helpdesk

Issue / Request

"...some of the ticket's closing event have "travel time" booked on the event which is a duplicate of the travel time in the WIP event."

Resolution

1. Fixed the data and removed the "travel time" in the closing event - the travel time should only be stored in the Work-In-Progress event.

2. Improved the code and added extra guard-logic to make sure that the Booked Time, Divert Time, and Travel TIme are only stored in the Work-In-Progress event.

Reported By

ASCKEY Data Services

Ref. No.

S-59093

Component

Task Schedules - Diary Tab

Issue / Request

Unable to create a diary entry from the view.

Resolution

Fixed the issue in the save process, added the missing fields in the data model.

Reported By

ASCKEY Data Services

Ref. No.

M-59295

Component

Task Templates

Issue / Request

SFG20 - Allow users to add task requirements against task templates.

Resolution

Added the "Requirements" tab in the view - which only displays if the "Requirements" field is active in the Task Type.

Reported By

ASCKEY Data Services

Ref. No.

M-59172

Component

Task Templates

Issue / Request

SFG20 - Import the SFG20 Templates to the fmfirst-cloud system.

Resolution

Created the SFG20 import process which will be executed nightly by the scheduled task system.

Reported By

ASCKEY Data Services

Ref. No.

M-59174

Component

Task Templates

Issue / Request

SFG20 - Create the default SFG Task Priority and assign it to the SFG Task Type.

Resolution

Created a default Task Priority and Task Type which will be assigned & used in the SFG20 template creation process.

Reported By

ASCKEY Data Services

Ref. No.

M-59173

Component

Task Management Portal

Issue / Request

Allow ward helpdesk/portal users to see the tickets based on their profile constraints filtered by Task Type - Ward Helpdesk flag.

Resolution

Allowed the Ward Helpdesk/Portal users to see all tickets that they created, tickets that are allocated to them, and the Portal task type tickets assigned to their location.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-59394