Change Log 2023.2

Component

Automated Email / Mail Queue

Issue / Request

Some of the intended recipients (Staff / Report Email Contact) of the automated report email are not receiving the reports.

Resolution

The issue above is caused by a limit on the database field where store the email recipients. We have extended the limit on the Recipients field. We have also turned the email process to a 'batch' process. E.g., if there are 60 recipients in the list, the email will be divided into the specified limit - so if the limit is set to 30 recipients per message, then the process will send out 2 emails which splits the list of recipients.

Reported By

Royal United Hospitals Bath NHS Foundation Trust

Ref. No.

S-56031

Component

Diary List View

Issue / Request

Allow users to be assigned to the Diary entry. This includes allowing admins to set a staff ID on the system reminders.

Resolution

Created a Diary List view to allow users to view all the diary entries in the system and allocate them to individual users if needed.

Reported By

Lancashire Teaching Hospitals NHS Foundation Trust

Ref. No.

M-55687

Component

Physical Location - Rooms View

Issue / Request

Add a module flag on the CLAREA (Room) table so users can control which rooms can be seen inside Cleaning, Survey, and/or Task Management.

Resolution

Added a module flag to allow users to control which rooms appear in Cleaning , Survey, and/or Task Management module.

Reported By

ASCKEY Data Services

Ref. No.

M-56044

Component

Physical Location - Room List View

Issue / Request

The Room List view returns no record when filtered by "Active = No" but returns both active & inactive records when filtered by "Active = Both".

Resolution

Improved the query used by the Room List view and fixed the issue with the Active filter.

Reported By

University Hospitals Bristol and Weston NHS Foundation Trust

Ref. No.

M-56161

Component

Physical Location - Room List View

Issue / Request

- Add a Staff Location, Group, and Skills filter on the filter form and apply it in the query.

- Add an "Actions" button on the view to allow the admins to Add/Remove Location, Organisation, Group, and Skills to multiple staff.

Resolution

Improved the Staff List view by adding more filters & displaying the Staff Location, Organisation, Group, and Skills in the grid as defined in the Staff Details view.

Reported By

Lancashire Teaching Hospitals NHS Foundation Trust

Ref. No.

M-55690

Component

Audit Group List View

Issue / Request

User is unable to sign off the audit due to the Total Completed Rooms % validation.

Resolution

The issue is caused by a small rounding error. Applied "rounding" on the Total Completed Rooms % calculation to get the most accurate result.

Reported By

Serco - Great Western Hospitals NHS Foundation Trust

Ref. No.

S-55792

Component

Audit Group List View

Issue / Request

User was unable to sign off an audit because there is a duplicate room in the group.

Resolution

Updated the Audit validation process to allow admin users to sign off a duplicate room audit as "Not Done".

Reported By

Sussex Partnership NHS Foundation Trust

Ref. No.

S-56533

Component

Audit Group List View

Issue / Request

The report doesn't return the Responsible Group description for some of the failures.

Resolution

The confusion above is caused by applying the automated report's Responsible Group filters used to download the report. To avoid this, we have split Automated Report Options from the Report Gallery button. The Report Gallery button will download the report with the default standard filters whilst he Automated Report Options button will apply the same filters used by the automated report email process.

Reported By

Countess of Chester Hospital NHS Foundation Trust

Ref. No.

S-56225

Component

Schedule List View

Issue / Request

Add a "Create Schedule" tab in the Schedule List.

Resolution

Added a Create Schedule tab in the Schedule List view. In this tab, the user can select multiple locations & create a schedule instance against ALL the selected locations & only specify the Random % in the schedule to get the required rooms on the schedule run process.

Reported By

ASCKEY Data Services

Ref. No.

M-55684

Component

Cleaning Top Element Failures Report

Issue / Request

Client has requested if we can group the report by Responsible group and send her a copy to complete her reports for May 2023.

Resolution

Added a "Responsible Group" table in the report that displays the top 10 element failures per responsible group.

Reported By

University Hospitals Bristol and Weston NHS Foundation Trust

Ref. No.

S-56290

Component

Performance Monitoring & Thirteen Week Report

Issue / Request

Request: "Could two reports - the Cleaning Performance Monitoring View and the Cleaning 13 Week Report -- be updated asap so that a star rating is a new column insert for every month/week score in the range, and not just in the final column as overall score"

Resolution

Added a new 'Include Star Rating Breakdown' filter on the report. When ticked, this will show the "SR" column (values: 5,4,3,2,1) next to the monthly/weekly scores.

Reported By

Royal United Hospitals Bath NHS Foundation Trust

Ref. No.

S-55661

Component

Mobile Tasking

Issue / Request

Convert the Survey tab to a tabpanel and add the following tabs: "Elements" and "Other" tab. Apply ordering on the survey list (Order Elements by Asset Id, H&S by Event Id).

Resolution

Grouped the survey links in the Ticket Details' Survey tab into 2 groups: "Elements" (for Asset elements) & "Other" (for Assessments and Health & Safety Checks). Added sorters on the Survey List - Elements are sorted by the Asset ID and the Assessments and Health & Safety Checks are ordered by Event Id.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-55903

Component

Mobile Tasking

Issue / Request

Display Asset information on mobile.

Resolution

Added / displayed the asset information (e.g. Equip No, Equip Type,  Equip Subtype, Serial No, etc.) in the "Asset" tab.

Reported By

Lancashire Teaching Hospitals NHS Foundation Trust

Ref. No.

M-55692

Component

Mobile Tasking

Issue / Request

Stop the users from creating a WIP event when they reject questions from the H&S or Assessment checklist..

Resolution

Allowed users to set an "Auto Fail Value" in the Survey Link's  answer type. If the auto-fail value is selected, the system then rejects the logon event & creates an 'audit log' event instead of a Work-In-Progress event.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-55645

Component

Mobile Tasking

Issue / Request

User cannot download more than 6 tickets on the device.

Resolution

Improved the ticket download process to allow users to download as many tickets as required. Also fixed the "Download Days" feature on the task management module. If "Download Days" is set to 1, then it should only downlad tickets with no planned date OR tickets with planned date less than or equal to the current date.

Reported By

Countess of Chester Hospital NHS Foundation Trust

Ref. No.

S-56543

Component

Mobile Tasking & Task Advanced Options - Mobile Column Config

Issue / Request

We need to add a field to the priority for ordinality (or we use the sla response time). They are keen for the mobile application to show the tickets in priority order descending, so the highest priority is at the top. At the minute we have it ordered by the code which doesn’t really indicate an order. They would also like the tickets order within the priority by sla response time, so the ones closest to the sla are at the top. I was thinking we could use the colour column to apply this ordering so they can get it back if they need it.

Resolution

Added a sorter on the Ticket List. The sorter is based on the Priority Response Time & SLA Target Response Time. As an added feature, we have added "RT" (Response Time) and "CT" (Complete Time) in the Task Advanced Options / Mobile Column Configuration. This will display the SLA Colours that match the colours in the Helpdesk view.

Reported By

Lancashire Teaching Hospitals NHS Foundation Trust

Ref. No.

M-55688

Component

Mobile Tasking

Issue / Request

Colour completed surveys in mobile & automatically filter them out of the list (add a "Display All" toggle)

Resolution

Filtered out the completed surveys from the list and added a Display All button to allow users to view the completed surveys. Added a "green tick" on all the completed surveys so users can easily find them from the list.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-55902

Component

Mobile Cleaning

Issue / Request

When you change the scores from “Fail” to a “Pass”, the failure reason doesn’t get cleared on the device so when you upload,  the presence of the failure reason automatically fails an element.

Resolution

Amended the element result's save process. If the scores change from "Fail" to a "Pass" or "Not Present", remove the element failure reason from the data store.

Reported By

Royal United Hospitals Bath NHS Foundation Trust

Ref. No.

S-56562

Component

Mobile Cleaning

Issue / Request

Users have to readjust the zoom function constantly to show the bottom toolbar.

Resolution

The issue is caused by the way iOS zooms in forms when focus goes into the field & it doesn't zoom it back out. Added a config in the app to allow for maximum-scale (which would hopefully resolve the iOS zoom issue).

Reported By

University Hospitals of Derby and Burton NHS Foundation Trust

Ref. No.

S-56375

Component

Mobile Cleaning

Issue / Request

Allow users to switch the photo-resize function on/off via the mobile app settings page.

Resolution

Added an "Enable Photo  Resize" flag in the mobile app's Device Settings page.

Note: Photo-resize is a hidden feature to allow users to maximize the use of their storage. Exposing the flag will give the user control if they want this feature activated or not.

Reported By

University Hospitals Bristol and Weston NHS Foundation Trust

Ref. No.

M-56560

Component

Mobile Cleaning

Issue / Request

Add Re-audit Flag on Mobile Cleaning / Location List

Resolution

Added a re-audit flag on the Cleaning location list so auditors can easily identify re-audits from regular audits.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-55901

Component

Mobile Cleaning

Issue / Request

Client has reported that they can only see numbers on the user's (Jasmine) device.

Resolution

Although it is technically not an application issue but a network connection issue, we have decided to make improvements to the Cleaning download process to download the element information first before the audit information.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

S-56222

Component

Mobile Cleaning & Mobile Device List View

Issue / Request

User has reported that she cannot see the audit elements from the tablet & all the rooms are empty.

Resolution

The issue is caused by low network connectivity. However, we have decided to implement the following to help with the audit download process.

Added an Auto Download flag in the Mobile Device List / Cleaning Tab. When the flag is ticked, the download process will fetch ALL the audits that are allocated to the user within the 'download days' timespan. When the flag is unticked, the download process will only fetch the "Audit Group" details. The user will then have the option to select which audit groups they want to carry out from the list and tap to download the rest of the audit information i.e. audit rooms & elements.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-55901

Component

Mobile Survey

Issue / Request

Highlight the photo icon on the scorecard grids so we know which rows are linked to photos.

Resolution

Amended the icon display & changed the colour of the photo icon when a photo is taken against the row.

Reported By

ASCKEY Data Services

Ref. No.

M-55788

Component

Mobile Survey / Survey Information View

Issue / Request

Allow for users to select multiple values from the field options.

Resolution

Added a "multiselect" entry type in Survey Answers. If the new entry type is assigned to a cell, then this will allow the user to select multiple values from the options list. For example, if an admin user creates a Responsible Group "multiselect" entry type in the Survey Answers view & assign it to the "Action By" column in the Efficacy Audit Template, then users can select Cleaning, Nursing, and/or Estates in the options list.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

S-55491

Component

Create Multiple Survey View

Issue / Request

"When trying to create a Survey we no longer have anything show up on the Create Multiple Survey's screen. We select the template but nothing shows when we apply filter."

Resolution

Improved the query used by the list view & applied the filters correctly in the query to retrieve the location data based on the applied filters in the view.

Reported By

University Hospitals Leicester NHS Trust

Ref. No.

S-56049

Component

Mobile Survey / Survey Information View

Issue / Request

"When trying to create a Survey we no longer have anything show up on the Create Multiple Survey's screen. We select the template but nothing shows when we apply filter."

Resolution

Improved the query used by the list view & applied the filters correctly in the query to retrieve the location data based on the applied filters in the view.

Reported By

University Hospitals Leicester NHS Trust

Ref. No.

S-56049

Component

Task Monthly Report By Category

Issue / Request

Create a report that shows the number of tickets per category.

Resolution

Created a new report called Task Monthly Report By Category. This report will show the number of tickets grouped by Status, Categories, and Sub Categories.

Reported By

Countess of Chester Hospital NHS Foundation Trust

Ref. No.

M-56520

Component

Task Ticket Structure Report

Issue / Request

Site generated reports, how much work is completed when and where, this could enable efficient deployment of trades to busier locations when required.

Resolution

Created a new report called Task Ticket Structure Report. This report lists all the location/organisation with tickets and display the number of Created Tickets, Started Tickets, Closed Tickets as well as the number of tickets actioned within the SLA Target Response Date & completed within the SLA Target Completion Date.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-56594

Component

Task Dashboard View & Task Analysis Dashboard View

Issue / Request

Review the queries used to display results in the Task Management Dashboards.

Resolution

Improved the queries used by the Task Management Dashboards and added filters in the view as well as the overall UI.

Reported By

ASCKEY Data Services

Ref. No.

M-56542

Component

Task Advanced Options View - Survey Link

Issue / Request

Turn the Header Text & Footer Text to an HTML Editor field and check that they are displayed correctly on the mobile application.

Resolution

Allowed for HTML text in the Scorecard's Header & Footer Text (this will mean that users can use rich text on the header & footer text).

Reported By

Lancashire Teaching Hospitals NHS Foundation Trust

Ref. No.

M-55691

Component

Task Manual Feedback View & Mobile Tasking

Issue / Request

An admin user managed to close a ticket when there is an open Work-In-Progress event from another user.

Resolution

Although the above is a feature, we have added a prompt to warn the admin user that there is an open Work-In-Progress event from another user and give them the option to log a user off the event before closing the ticket. If the admin user decides to proceed with the ticket completion, the ticket will still get downloaded on the user's device and allow them to close their Work-In-Progress event from the mobile application.

Reported By

Countess of Chester Hospital NHS Foundation Trust

Ref. No.

S-55665

Component

Task Allocation View

Issue / Request

Add filters for location and occupation to the Task Allocation view.

Resolution

Added extra filters in the Task Allocation View so the users can reduce the number of tickets & templates in the list which will help them easily find the ticket that they are looking for.

Reported By

Lancashire Teaching Hospitals NHS Foundation Trust

Ref. No.

M-55689

Component

Task Ticket List View

Issue / Request

"We have an anomaly showing when we look at and export the outstanding ticket list from fmfirst. The jobs listed below have all been requested this morning , 28th June 2023, but are showing as being reported on the 27th June 2023. These requests have been input for same day..."

Resolution

The data in the system IS correct. However, the export to CSV function is taking 1 day off the Reported Date. We fixed the issue by setting an export format on the list view so the dates will be formatted by the system before it gets downloaded to CSV or Excel.

Reported By

Countess of Chester Hospital NHS Foundation Trust

Ref. No.

S-56446

Component

Task Ticket List View

Issue / Request

Allow users to multi-select tickets & download the Ticket Report from the Task list view.

Resolution

Added a "Download Report" button in the Task Ticket List view which lists all the available reports for the Task Management module (which incldues the Ticket Report). The view allows for multiple reports to be downloaded on a single click.

Reported By

Countess of Chester Hospital NHS Foundation Trust

Ref. No.

M-56000

Component

Task Helpdesk View - Asset Tab

Issue / Request

Asset tab is only returning a maximum of 25 records.

Resolution

Removed the limit on the Task Helpdesk - Asset grid to show ALL assets associated with the ticket.

Reported By

ASCKEY Data Services

Ref. No.

S-55935

Component

Task Helpdesk View

Issue / Request

Allow the user to remove allocation or re-allocate the ticket on the re-open ticket process.

Resolution

Added an "Allocate To" lookup field & a "Remove other allocations from the ticket" check field in the "Re-open Ticket" window to allow admins to change the ticket allocation when re-opening a closed ticket from a single form.

Reported By

ASCKEY Data Services

Ref. No.

M-55740