Change Log 2023.0

Component

Staff Details

Issue / Request

Add a 'Basic Hours' field in the Staff Details view

Resolution

Added a new field in the Staff Details view called 'Basic Hours'. This is in the hhhh:mm format, e.g. if the staff work 37.50 hours then you need to input this in the field as 0037:50.

Reported By

ASCKEY Data Services

Ref. No.

M-54749

Component

Staff Details

Issue / Request

Implement a mechansim to allow multi factor authentication (https://www.authenticatorapi.com/) to be enabled at a user level.

Resolution

Added a new tab in the Staff Details view labelled 'MFA'. The tab will contain a brief explanation of MFA and what is required to enable this feature. We have implemented the multi-factor authentication on both the main web application & mobile application.

Reported By

ASCKEY Data Services

Ref. No.

M-53602

Component

Login Window

Issue / Request

Add the ability for users to reset their password from the login screen.

Resolution

Added a 'Request Password' button on the login screen. This will require the user to input a valid login name & the system will send a new password to the email address associated to the login account.

Reported By

ASCKEY Data Services

Ref. No.

M-54149

Component

Automated Reports / MailQueue

Issue / Request

Allow for multiple report attachments on single mailqueue entry.

Resolution

Amended the Mail process to allow for multiple attachments. This means that all the automated reports will be included in a single email.

Reported By

ASCKEY Data Services

Ref. No.

M-54150

Component

Logs

Issue / Request

Log when records are removed or deleted.

Resolution

Added system logging on the following actions:

1. Log when automated reports are deleted from the system.

2. Log when security permissions are taken off from a user or a security group.

Reported By

ASCKEY Data Services

Ref. No.

S-54309, M-54238

Component

List Views

Issue / Request

Allow users to re-arrange the result columns & save them automatically for the next time they open the view.

Resolution

Added a new grid feature, all the list views in the system (e.g. Staff List, Physical Location - Room List, Audit Group List, etc.) will automatically save the column ordering & visibility state.

The user will also have the option to restore the default column settings by clicking the 'Reset Columns' button on the grid.

Reported By

Countess of Chester Hospital NHS Foundation Trust

Ref. No.

S-54431

Component

Staff Details

Issue / Request

Allow for session timeout to be disabled on a user account so it will stay logged on to the application for the whole day.

Resolution

The request was made so that a user account can log in to the application on a big screen and display the dashboard for the entire day without getting kicked out of the app.

We added a "Session Timeout" flag in the Staff Details view so administrators can disable this for some of the user accounts.

Note, it is not advisable to have "Session Timeout" switched off for ALL user accounts for security purposes. Only deactivate this for a single user account that only has a 'read' access to views like the Dashboard or List views to minimize the security risk.

Reported By

Countess of Chester Hospital NHS Foundation Trust

Ref. No.

S-54431

Component

Mobile Cleaning

Issue / Request

Review error logs and make improvement where necessary.

Resolution

Reviewed the error logs collected in the server and added error handling / guard logic on some parts of the application to make it more robust.

Reported By

ASCKEY Data Services

Ref. No.

M-53355

Component

Mobile Core

Issue / Request

User says he cannot log out of the mobile application

Resolution

The system will prevent the user from logging out of the application when there are some data in the store to upload. The issue is caused by a failed cleanup process after the upload. We have made improvements & added error handling in the upload cleanup process.

Reported By

University Hospital Southampton NHS Foundation Trust

Ref. No.

S-54412

Component

Mobile Tasking

Issue / Request

When searching under the menu item ‘Score’, if I select ‘All’, then it downloads a spreadsheet with all rooms shown, but hardly any of the issues noted showing, and no pictures at all.

Resolution

The issue was caused by a failed data upload due to the ticket Improved the Task Management upload process on the mobile application. Added some error handling on the batch upload and made sure that the upload chain will wait for the previous batch to come back before sending the next set of data.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

S-54584

Component

Mobile Cleaning

Issue / Request

"I have done a lot of photos of failures while auditing this area today. Only two photos appeared on action required report."

Resolution

Investigated & found the issue, the report was downloaded before the photo finished uploading.

Added improvements in the mobile upload process, moved the photo up the upload queue to make sure that it will get sent to the server first before the audits are signed off and the automated reports are triggered.

Reported By

University Hospitals Bristol and Weston NHS Foundation Trust

Ref. No.

S-54677

Component

Mobile Tasking

Issue / Request

The Hazard / Assessment grid's header text is not displayed on mobile.

Resolution

Updated the "Health & Safety" and "Assessment" grid to show the header & footer text on the panel. We have also updated the panel so it will show an 'Add Notes' button if notes is enabled from the grid template.

Reported By

ASCKEY Data Services

Ref. No.

M-54940

Component

Audit Group List / Reports

Issue / Request

The score display is not consistent with the Star Rating display.

Resolution

We have investigated and found that this is caused by the score rounding to 2 decimal places. The score itself is correct, but the rounded value needs to be taken into account when determining the Star Rating e.g. when 97.995 is rounded to 98.00%, then we need to use the rounded value instead of the original value when finding the correct star rating.

Reported By

University Hospitals Bristol and Weston NHS Foundation Trust, The Hillingdon Hospitals NHS Foundation Trust

Ref. No.

S-54490, S-54308

Component

Mobile Cleaning

Issue / Request

Create a Task Ticket (from within cloud) for failed elements when an audit is signed off.

Resolution

Added the Cleaning / Task Management system integration from within fmfirst-cloud. For clients with both modules active in the system, they can configure the cleaning system to create task management tickets for each of the failed elements in an audit.

Reported By

ASCKEY Data Services

Ref. No.

M-54226

Component

Cleanliness Rating Report

Issue / Request

The report is timing out when trying to download FA Star Rating posters for the entire site.

Resolution

We have investigated and found that this is caused by the score rounding to 2 decimal places. The score itself is correct, but the rounded value needs to be taken into account when determining the Star Rating e.g. when 97.995 is rounded to 98.00%, then we need to use the rounded value instead of the original value when finding the correct star rating.

Reported By

University Hospitals Bristol and Weston NHS Foundation Trust

Ref. No.

S-54490

Component

Monitoring Module Dashboard - Cleaning Performance By Failure Type

Issue / Request

When you click on the 'Other' chart item, it loads the Monitoring - Result Failures list but doesn't apply the correct Failure Reason filter.

Resolution

Fixed the drill-down function of the chart. When 'Other' is selected from the chart, load the Monitoring Result Failures view and exclude the "Top 9" failures in the list and only load the other failures that was not displayed on the pie chart.

Reported By

University Hospitals Bristol and Weston NHS Foundation Trust

Ref. No.

S-54293

Component

Audit Group List

Issue / Request

Unable to complete the Audit Group because there is a duplicate room in the audit.

Resolution

Improved the audit creation process to prevent users from adding the same room twice in an audit group.

Reported By

The Hillingdon Hospitals NHS Foundation Trust

Ref. No.

S-54528

Component

Cleaning Area Times For Period Report

Issue / Request

The reports for FR3, FR4 and FR5 areas do not return any data. The report for FR6 areas returned the data but half of the detail was “0” (No. Cleans, cleaning time)

Resolution

The issue above was triggered by the date range filter and FR6 cleaning frequency. We have amended the query to at least return a minimum value of "1" on the "No. Cleans" column if the user applied a date range of 1 day.

Reported By

University Hospitals Dorset NHS Foundation Trust

Ref. No.

S-54562

Component

Cleanliness Rating Report

Issue / Request

Is it possible to incorporate our Trust logo, QR code with info above and 6 months expiry date automatically with option to change it into star rating poster, please?

Resolution

We have added a new system parameter called "Star Rating - Extra Header Logo". This will launch the Document Lookup where the user can select an image file from their document management library. The selected image will then be displayed on the top-left corner of the Cleanliness Rating Report.

Reported By

University Hospitals Bristol and Weston NHS Foundation Trust

Ref. No.

M-54693

Component

Monitoring Elements Dashboard - "Elements which failed across the trust" chart

Issue / Request

Selected an area (filter), the list exported (Monitoring Result Failures) show all the areas in a hospital.

Resolution

Improved the chart drill-down function. When a location filter is applied on the dashboard chart, then the initial chart item tap should go to the Monitoring Result Failures view instead of loading the site subchart that will essentially load the same information (because of the location filter) as the original chart.

Reported By

University Hospitals Bristol and Weston NHS Foundation Trust

Ref. No.

S-54691

Component

Asset Details / Asset List

Issue / Request

Add a mechanism so users can control which fields are relevant for Asset - Equipment Types.

Resolution

Added the ability for users to create 'meta' fields (e.g. Text Field, Number Field, Select Field, etc.) against the Equipment Type.

These fields will get displayed in the Asset Details & Asset List view when an equipment type is selected. This can be used to collect specific information against equipments e.g. for "Lifts", user can create meta fields to collect information like Speed, Lift Type, Capacity, etc.

Reported By

ASCKEY Data Services

Ref. No.

M-54339

Component

Task Advanced Options - Task Type / Task Template

Issue / Request

Allow users to allocate / link a full (survey) questionnaire against a ticket.

Resolution

Added a 'Questionnaire Id' field in the Task Type & Task Template record so users can either specify a default questionnaire in the task type or define them in the template. This will then create a survey record which will be presented to the user when they completed the job.

Reported By

Birmingham and Solihull Mental Health NHS  Foundation Trust

Ref. No.

M-54125

Component

Task Type / Task Template & Frequencies

Issue / Request

Add abilty to link survey templates to Task Template, Task Schedule, Task Template frequency and Task Schedule frequency.

Resolution

Added the ability for users to create survey grid templates e.g. Health & Safety Checks, Assessment, and Questionnaires and link it to the task type or individual task templates.

Reported By

ASCKEY Data Services

Ref. No.

M-53880

Component

Task Type / Automated Report Triggers

Issue / Request

Create new triggers for the Task Management system.

Resolution

1. Created a new trigger called "Asset Ticket Warning".

The user can use this new trigger to send a warning e.g. when 5 breakdowns have occurred in a piece of equipment in the last 6 months.

2. Created a new mechanism for system reminders.

The user can create a reminder against the task schedule frequency. For example, if the user created a '5 day' reminder against an annual PPM, they will receive an email or diary entry 5 days before the annual PPM is due to create a ticket.

Reported By

ASCKEY Data Services

Ref. No.

M-53882

Component

Task Helpdesk / Ward Helpdesk / Mobile Tasking

Issue / Request

Add Reported_Email field in the Heldesk views & send an email out on ticket creation.

Resolution

Added a "Reported By (Email)" field in the Task Helpdesk view, Ward Helpdesk view, and Mobile Tasking - Create Ticket panel.

When populated & configured, new ticket information can be sent to the address in this field.

Reported By

ASCKEY Data Services

Ref. No.

M-53898

Component

Task Templates

Issue / Request

Add a 'Classification' field in the Task Template - Frequency tab for schedules with no elements.

Resolution

Added a 'Def. Classification' field in the Task Template - Frequency tab. The available options are: No Classification, Discretionary Task, Function Critical Task, Mandatory Task, Statutory Task.

Reported By

ASCKEY Data Services

Ref. No.

M-54240

Component

Survey Audit Report

Issue / Request

"I completed a Tap Flushing Survey for XXXX this morning around 8am, I have not yet received the email containing the survey"

Resolution

Investigated the issue and found that this is caused by a report execution timeout. We have made improvements to the report query that will speed-up the data download and therefore reduce the execution time of the report which will prevent the timeout.

Reported By

University Hospitals Bristol and Weston NHS Foundation Trust

Ref. No.

S-53968

Component

Survey Answers

Issue / Request

Update the survey mechanism so Grid Questions can have ranges set so when a value outside the range is entered it can trigger a process, this could be the creation of a remedial ticket or an email

Resolution

Allowed for 'ranges' to be set against the Survey Answer - "Number" entry type. If the client has a Task Management module, any value input that is outside the range will generate a new remedial ticket in the system. We also added extra functionality where the user can activate the remedial trigger on each of the options in a "Select" entry type.

Reported By

ASCKEY Data Services

Ref. No.

M-53881

Component

Survey Information

Issue / Request

Enable users to "uncommit" a survey after it has been committed, with the inclusion of mitigation notes for users to state why they have uncommitted the survey.

Resolution

Added an 'Uncommit' button on the Survey Information view. When clicked, the user will be prompted to add a mitigation note before proceeding with the uncommit process. The note will be stored against the survey record and can be viewed from the 'Notes' tab.

Reported By

ASCKEY Data Services

Ref. No.

M-54038